Human Resource Management in the Hospitality Industry (Catering Management)
By M. J. Boella.
Description
The ultimate test of hospitality management occurs at the point of contact between service staff and the customer. But this also depends on the quality and consistency of work performed by production staff. The co-ordination of efforts made by these working groups will determine the degree of satisfaction experienced by the customer, whether it is in a hotel, restaurant or institutional operation. The standards achieved must depend on the system of recruitment, selection and training in any particular enterprise. Sophisticated techniques of marketing, planning, food and beverage control or ...
ISBN(s)
0748705678, 9780748705672