Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service
By Unknown Author.
Description
Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions.Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting ...
ISBN(s)
0878407057, 9780878407057
